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· We will deliver the items to the shipping address you left in Aliexpress. In order that you can get the shipment normally, please complete your shipping address carefully.
· We can send out the items in 3-7 working days after receiving cleared payment. Each parcel will have a tracking number for your tracking.
· For free shipping, Our standard shipping method is China Post. It usually takes 10-25 days to arrive to most of countries. But to some countries or rural areas, it may take even longer time due to the not frequent airline or inspection by the customs.
· If you are urgent to get the goods or China Post's service doesn't cover your country, you can choose express delivery via DHL, UPS, TNT, FEDEX, EMS. In general, by UPS Worldwide Express Saver, you can get the shipment in 1-3 working days after we send out the shipment, but it is more expensive; By DHL, UPS, TNT, FEDEX, it will take 3-5 working days before you get the shipment. By EMS, it will take 5-8 days to your place.
· If you don't get the goods over 30 days after we send out the shipment, please email us directly. We would be with you to resolve the case. Please trust us, we will provide best service with honest attitude.
· You can pay us via Aliexpress Escrow through your Bank Card. Full payment must be made within 15 days after you place the order.
· Aliexpress Escrow is one leading third-party online payment platform. Escrow allows you to pay securely online without exposing your credit card details. You can also track delivery of your order and payment is only released to the supplier after you confirm you have received the shipment.
· when you make the payment, your payment just transfers into ESCROW, not our account. Please make sure to confirm the order when you receive the items in good condition.
·If the items are damaged please return them within 10 days for a replacement. Please include the packing slip.
· Within 5 days, if the items are not compatible, usable or damaged, but you are not satisfied with them, you are allowed to return the items in their original packages and good conditions for 100% refund, excluding shipping costs and handling fees.
· Once the return has been received, we will send the refund to you.
· Please note that we will not responsible for returns that are lost during shipping. Please send returns in appropriate packing.
· If you are not satisfied for any reasons, please email us before leaving neutral or negative feedback. We will try our best to solve the problem until you are satisfied. Certainly, we will leave a positive feedback to you and your kind help.
· If the items are delivered during holidays, the shipping date will be delayed. If you are unhappy as transport time is delayed, please don`t give us negative feedback for it, because this is not our fault. Please email us and we will communicate with the express company.
· Customer satisfaction is very important to us. If you are satisfied with the items you got, please don?t forget to leave us positive feedback and good detailed seller ratings. The positives feedback is really very very important to us!