1) Are you factory?
Yes, iBeauty is one professional manufacturer of sauna and spa since 2006.
2) How about your quality?
Of course, most of items have CE, ROHS, SASO and etc approvals.
3) How long warranty for your items?
For electric appliance, usually one year quality guarantee.
As to some easily damaged parts, iBeauty offer 6 months warranty since purchasing date.
4) What shall I do for the defective items if I get it ?
1) If it can works normally and just minor points, please take photos or videos and contact our sales and they will solve it.
2) If it cannot work, our sales will double check then provide you reasonable solution.
5) How long can I get the cargo?
a) Your orders is normally handled by AliExpress or DHL, FedEx, UPS, Aramex or EMS and etc. according to your location.
b) It usually takes 7-45days to reach you, which is subject to your location and custom clearnance.
6) Shall I pay for the duty for the cargo?
The listed price is including cargo value and freight and therefore the duty is on your account by your local customs.
7) Do you offer some discount if repeat order or shared to my friends?
a) Sure, why not!
b) Five stars feedback will be highly appreciated.
8) How long can I get your reply?
As usual, you can get it at the same day, however, it maybe within next day becoz of time gap,thank you for your patience.
9) Return Policy
a) If the cargo can work normally but owing to your personal reasons, the double shipping cost is on your side;
b) All the returned products should be packed well and try to remain be able to sell in 2nd time.